Terms of Service

Last updated: 7 July 2026

These Terms of Service (the “Terms”) are a legal agreement between you and Puresoft Ltd, a company registered in Northern Ireland (company number NI051340) with its registered office at 27 Enterprise House, 6 Enterprise Crescent, Lisburn, BT28 2BP, United Kingdom (“Puresoft”, “we”, “us”), governing your access to and use of Meet Me At Work — the meeting-room booking service at meetmeat.work, including the customer portal, the mobile app, the door-mounted kiosk surfaces, the “Book a Meeting Room” Microsoft Outlook add-in, and the Microsoft Teams tab (together, the “Service”).

By creating an account, installing the add-in or Teams app, scanning a room QR code to book, or otherwise using the Service, you agree to these Terms. If you are using the Service on behalf of an organisation, you confirm you are authorised to bind that organisation, and “you” includes that organisation.

1. The Service

Meet Me At Work lets an organisation’s staff view meeting-room availability and book or request rooms from their own device, and lets organisation administrators manage rooms, booking rules, and billing. Rooms belong to the customer organisation that configures them; Puresoft provides the software that operates the booking system, not the rooms themselves.

2. Accounts and eligibility

The Service is intended for use by adults in a workplace context. Sign-in uses a one-time “magic link” sent to your email address; possession of that mailbox is your proof of identity, and you are responsible for keeping access to it secure. You must provide accurate information and are responsible for activity under your account. The rooms you can see and book are limited to the organisations that recognise your email address, as configured by each organisation’s administrator.

3. Acceptable use

You agree not to:

• use the Service for any unlawful purpose or in breach of any applicable law;
• make bookings in bad faith, book rooms you do not intend to use to deny others access, or otherwise misuse the booking system;
• attempt to gain unauthorised access to the Service, other organisations’ data, or the underlying infrastructure, or probe, scan, or test its security without our prior written permission;
• interfere with or disrupt the integrity or performance of the Service;
• upload or transmit malicious code, or content that is unlawful, infringing, or harmful; or
• resell, sublicense, or provide the Service to third parties except as expressly permitted.

Authorised security testing of your own organisation’s use requires our prior written agreement. We may suspend access to protect the Service or other users.

4. Bookings and availability

Bookings are subject to the rules configured by each organisation’s administrator (available hours, minimum slot length, maximum staff booking length, approval requirements, and check-in and no-show settings). A booking may be provisional and require administrator approval. Rooms may be released automatically if no one checks in within a configured grace period. We do not guarantee that any particular room will be available at any particular time.

5. Fees, subscriptions, and payment

The Service offers a free tier (a single meeting room per organisation) and paid subscriptions for additional rooms and features. Paid subscriptions are billed per organisation through our third-party payment provider (Stripe). Card details are entered directly with the payment provider; we do not receive or store card numbers.

• Paid organisations are billed on a recurring basis, with all organisations renewing on the first of each month. Adding rooms mid-month produces a prorated charge for the remainder of that month.
• Except where required by law, fees are non-refundable. If you downgrade or cancel, you retain the paid service until the end of the period you have already paid for, after which the affected rooms are deactivated. There is no pro-rata refund for the unused remainder.
• One-off charges (for example, 3D-printed QR signs) are billed separately at checkout.
• We may change our prices; we will give reasonable notice of changes affecting an active subscription, and changes take effect from your next billing period.
• If a payment fails, we may restrict, freeze, and ultimately deactivate paid rooms after the notice periods described in the Service; you can restore service by resolving the payment.

6. Microsoft 365 and third-party services

The optional Outlook add-in and Teams tab operate within Microsoft 365. Your use of those Microsoft surfaces is also subject to Microsoft’s own terms, and your organisation’s administrator controls whether the optional Microsoft 365 calendar integration is enabled. Where you grant that integration consent, you authorise the Service to manage the room bookings you make on your own calendar; that access is limited to your own account, is encrypted at rest, and can be withdrawn at any time. We are not responsible for third-party services (including Microsoft, the payment provider, and email or push-notification providers), and their availability is outside our control.

7. Intellectual property

The Service, including its software, design, and content (excluding your own data), is owned by Puresoft and its licensors and is protected by intellectual-property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your organisation’s internal room-booking purposes. You may not copy, modify, reverse-engineer, or create derivative works of the Service except to the extent permitted by law.

8. Your data

You retain ownership of the data your organisation puts into the Service. Our handling of personal data is described in our Privacy Policy, which forms part of these Terms. For personal data of your staff processed through the Service, your organisation is the controller and Puresoft is the processor, acting on your instructions to deliver the Service. You are responsible for ensuring you have the right to provide any personal data (including attendee email addresses) you enter.

9. Availability and warranties

We work to keep the Service available and reliable, but it is provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except to the extent such warranties cannot be excluded by law. We do not warrant that the Service will be uninterrupted, error-free, or that it will meet every requirement, unless a separate written service-level agreement says otherwise.

10. Limitation of liability

To the fullest extent permitted by law, Puresoft will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to your use of the Service. Our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the fees you paid to us for the Service in the twelve months before the event giving rise to the liability, or (b) £100. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.

11. Suspension and termination

You may stop using the Service and delete your organisation at any time from the customer portal. We may suspend or terminate your access if you materially breach these Terms, fail to pay, or if we reasonably believe your use poses a security or legal risk. On termination, your right to use the Service ends; you can export or delete your organisation’s data as described in the Service and the Privacy Policy, and residual data ages out of backups on the rolling cycle described there. Terms that by their nature should survive termination (including sections 7, 8, 10, and 14) will survive.

12. Changes

We may update the Service and these Terms from time to time. If we make a material change to these Terms, we will give reasonable notice (for example, by email or an in-Service notice) before it takes effect. Continuing to use the Service after a change takes effect means you accept the updated Terms. Check the “Last updated” date above to see when these Terms were last revised.

13. Governing law

These Terms are governed by the laws of Northern Ireland. The courts of Northern Ireland have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, except that we may seek injunctive relief in any competent court. If any provision of these Terms is found unenforceable, the remaining provisions stay in effect.